Refund policy

Ace Organix sells a perishable food product. We do not accept returns, and we do not refund orders that have been delivered.

Order issues
If something is wrong with your order, email support@aceorganix.com with your order number and photos if you have them. We will take a look and do our best to help.

Damage, delays, and missing packages
Once an order leaves us it is in the carrier's hands. Damage in transit, late delivery, and packages marked delivered that you did not receive are carrier issues and are usually resolved through a claim with them. Let us know as well so we have a record, and we will help where we reasonably can.

Cancellations
You can cancel or change an order any time before it ships. Email us with your order number.

Fundraiser orders
Fundraiser orders follow this same policy. Any refund reduces the sponsoring organization's eligible sales by the refunded product amount.